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Support
Everything you need to know about ordering, downloads, licensing, and using our patterns.
Browse our shop, choose a product and license tier, then proceed to checkout. Payments are processed securely through Stripe. We accept all major credit and debit cards.
All prices are listed in USD.
Yes. We offer tiered discounts when you buy multiple bundles in a single order. Check the banner at the top of the site for current discount tiers.
Yes. An order confirmation with receipt is sent to your email after each purchase. If you need a formal invoice, contact us at hello@patterio.com with your order number.
Download links are provided immediately after payment. You will also receive an email with your download link. All purchases are instant digital downloads.
File formats, resolutions, and dimensions vary by product. Check the product page for specific file details and what’s included.
Each bundle contains a different number of patterns, clearly listed on the product page (for example, 30 seamless patterns). Check the product description for specifics.
Try refreshing the page or using a different browser. If the issue persists, email us at hello@patterio.com with your order number and we’ll send you a fresh download link.
Yes. Every pattern in our collection is designed to tile seamlessly in all directions, so you can repeat them infinitely without visible seams.
Yes. We use innovative AI tools alongside traditional design techniques to ensure the highest quality and the widest range of styles. Every design is curated, refined, and quality-checked by our team before it reaches the shop.
It depends on your use case. Personal is for non-commercial projects. Commercial covers business use and POD up to 500 units. Extended is for large-scale production up to 250,000 units.
Yes. Both the Commercial and Extended licenses allow POD use. Commercial covers up to 500 units per pattern, Extended covers up to 250,000 units.
No. You can use patterns as-is on your products with both Commercial and Extended licenses. No design skills or software required.
Yes. One license covers all your projects within its scope. You do not need a separate license per project.
No. All licenses are lifetime with no renewal fees. Once purchased, you can use the patterns indefinitely.
Due to the digital nature of our products, all sales are final once download links are generated. If you received a defective file or encountered a technical issue, contact us within 14 days and we’ll resolve it.
Email us at hello@patterio.com. We aim to respond within 24 hours on business days.
We occasionally take custom requests. Reach out at hello@patterio.com with details about what you need, and we’ll let you know if we can help.
We're happy to help. Reach out and we'll get back to you within 24 hours.
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